Review and reputation management is often overlooked by business owners as an important first step in their marketing plan. But, your company reviews is the first thing potential customers see BEFORE they ever look at your awesome website or talk to your friendly and helpful staff on the phone.
Let us make it easy for your best customers to provide you with a steady flow of great reviews on Google, Bing, Yelp, Facebook and other places where you don't even know people are checking out your company.
More FIVE STAR reviews equal, lead generation, higher sales and increased profits for your company.
Request more customer feedback
Improve your reviews by 400%. Ask your happiest customers for reviews.
We send requests for reviews right from our platform to increase the number of reviews for each of your locations on sites like Google and Facebook. Our technology will help us direct customers to the review sites that need the most reviews so that you have strong ratings and reputation anywhere consumers are searching for your business.
Why reviews have become so important
Be proactive by getting more reviews from your customer base. Establish a positive reputation from the beginning and make sure a few negative experiences don't impact your star rating.
In finance, particularly in retail banking, there's a gap between bank expectations and bank performance. And consumers have sky-high expectations.
The average retail bank has a 2.66 star rating, and consumers are about 4 times more likely to complain about service than complement it.
It's not that retail banks are doing something inherently wrong. It's that finance is simply one of the most demanding industries when it comes to customer experience.
Having a reputation management plan in place is crucial for generating and maintaining trust in such a competitive market.
Your reputation is your source of revenue.
A third of restaurant goers won't eat at a restaurant that has fewer than 4 stars. Restaurant owners need to be proactive in keeping their review ratings high to make sure all consumers have a seat at their table.
Consumers are careful about where they buy their car or take it for service. They do a lot of research online beforehand. Consider this:
72.2 percent of consumers say online reviews as "influential" or "highly influential" when choosing a new local auto repair shop.
66.1 percent say reviews are "influential" or "highly influential" when choosing a new local dealership. Given the influence of reviews, one auto shop location could lose significant amounts of business after a few bad reviews. The same is true for your competition. Keeping a positive online reputation is one of the ways you can distinguish each location of your business.
When patients start their search for a healthcare provider, they look at online reviews. In fact, 65 percent of them think online reviews are influential.
For a healthcare marketer, that means maintaining a positive reputation and actively asking for online reviews from patients should be a key part of your patient acquisition strategy.
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